SystmOnline Tips

SystmOnline Username

Your username for SystmOnline can be your First name, Surname & Date of Birth or it can be your first name with 5 numbers. On some occasions, it may add 3 additional characters to the end of your username (see 2nd example)

Example 1:

testpatient010185

Example 2:

testpatient010185_31

Example 3:

firstname01234

When you registered for SystmOnline, you should have received a verification email.  Please follow the link in this email as it will allow you to reset your own password without needing to contact the practice.    This can be done using the "I've Forgotten My Password" option.

If you cannot login, please email rowden.surgery@nhs.net to ask for assistance (if you are a registered patient with our GP practice).  A member of staff will get back to you as soon as possible.

FAQs

  1. Why can't I reset my own password?

The verification email may not have been completed successfully, therefore we would need to send this to you again for you to be able to reset your password.

  1. How can I book appointments using SystmOnline?

Unfortunately, we are unable to offer this service for booking appointments.  However, we are using a new option of inviting you to book directly into various different clinics e.g. Blood tests, Health Checks etc.  We are also using for our annual reviews. Please let us know your mobile number in order to make sure you do not get missed for any appointment invitations.

If you have any questions about SystmOnline, please email rowden.surgery@nhs.net.

  1. Why does it not accept my password when I've logged in before?

There can be a number of reasons, the most common issue is that when you setup a password on SystmOnline for the first time, passwords are case sensitive and the "other character" has been missed off.  (Highlighted below)

Here are the requirements for setting up a password on SystmOnline:

  • be at least 8 characters long
  • contain at least one letter (a-z)
  • contain at least one numeric character (0-9)
  • contain at least one other character (e.g. !"£$%)
  1. What does "Needs reviewing by GP or Nurse" mean when I cannot order my medication?

This means that you have run out of repeats for this medication and that the GP needs to authorise more.  Please be aware that if you cannot tick certain items, you can use the "Medication Request Notes" box at the bottom of the medication list to ask for these repeat medications.  You can also use this box for any medication queries or marking the request as urgent.

  1. The verification email does not seem to work, can you tell me why this has happened?

Most often it is because it hasn't been completed within 7 days of the email being sent, you can request another verification email by contacting the practice via email on rowden.surgery@nhs.net

  1. I cannot access SystmOnline but I need to order my medication urgently, how can I do this?

If you email rowden.surgery@nhs.net we can deal with your medication request and SystmOnline login query at the same time.

  1. If I am not sure about my password being correct, how many attempts do I have before I am locked out?

You have up to 5 attempts before your account become disabled.  Please email us on rowden.surgery@nhs.net to ask us to reactivate your account if you have not been able to reset your own password. 

  1. I have been typing a message on SystmOnline but it seems to have timed out. How long do I have before I get asked to log back in?

There is a 10 minute limit for security reasons as this directly links into your records.  This may change in the near future. 

NHSapp Support

Please be aware that the NHSapp is a national app and therefore we can only provide limited support to our patients. You can contact the NHSapp team through this link: NHS account help and support - NHS (www.nhs.uk)

If the NHSapp team have already been contacted & If you have had a linkage key from our Reception team but this does not work, you can delete your NHS login account.

These are the instructions to follow if you are having problems:

1. Delete your account

If you are still able to log in to the NHS App on your mobile device, please do so, then select “More” (in the top-right corner), Manage NHS Login Account then Delete NHS login.

If you are unable to log in to the NHS App on your mobile device, please visit the website via the following link:

https://account.login.nhs.uk/#/manage-nhs-login/delete

For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.

2.  Create a new account via the NHS App

Once your login has been deleted, re-open the NHS App, select ‘Continue with NHS login’ and follow the on-screen instructions, registering using photo ID or by selecting ‘How to prove who you are without sending a photo of your I.D.’, then select ‘Yes – I use online services’. On the following screen, select ‘Yes – I have all 3 details’ and follow the on-screen instructions to complete your registration.’

Please note, if you do not have photo ID, you will need to request 3 pieces of information from your surgery, your account ID, a “linkage key” (this may also be called a “passphrase”) and the Organisation Code (J83042).

Once you have been granted online access, you will then be able to re-connect to Rowden Surgery through the NHS App.