SystmOnline

What is SystmOnline?

SystmOnline is our online service system for your information, we use it in house to organise your medical information, but you can also use the service to manage your own care!

This system directly links into your records so you can:

  • Access your NHS Number
  • View your address as documented on your records
  • Request medication that is due and see your list of repeat medications including your pharmacy
  • Book an appointment with your registered GP
  • Cancel any appointments
  • View your appointment history
  • Update your records with your latest contact information
  • View your Summary Care Record
  • Complete patient questionnaires

If you would like to use SystmOnline to access our Online Services please contact us.

How do I sign up?

To request a login, please enquire at reception. When requesting your login; we will ask you to complete a SystmOnline registration form and provide photo identification.

These photo identification examples are acceptable:

  1.  Driving Licence

  2.  Passport

  3.  Bus pass

  4.  Work identification

If you do not have photo identification, a birth certificate for a person under 14 would be acceptable. Please discuss with the reception team for other acceptable identification.

Please be aware that for security reasons, we are not able to take requests for logins over the phone as we cannot confirm the identity of the caller. This is so that we can verify that the login details are being given to the correct patient.

However, please feel free to send an email with all the details as listed in the form below. We can then print off your new login details for you to collect from reception; photo identification will also be required upon collection.  Please allow us 5 working days to process this request.

Please send SystmOnline registration requests to this email address: Rowden.surgery@nhs.net

Please note that you will need to apply for a login for each patient. 

Registration Form

Please note that you will need to apply for a login for each patient. Click on this link to download the registration form:

SystmOnline Registration Form.pdf

Representative Form

We need an additional form to be completed by you if you are unable to collect the login yourself. Please use the additional form below to allow a representative to collect your SystmOnline login:

SystmOnline Representative Form.pdf

Once you have registered with the new system, SystmOnline, then please click on the icon below.

If you have any trouble with your login, there is a “I've Forgotten my Password” option available on the website. However, we cannot give passwords resets over the phone, we will ask you to confirm your details and we will send you the new password. This reset may take 2 working days to process if requested via email.

SystmOnline also provides an application which is available on both Apple and Android devices. There is a dedicated help file available if you have any questions with how to use SystmOnline