SystmOnline

Online Services

Our registered patients have the option to use any of the following apps for Online Services:

  • NHSapp (Self Registration)
  • Airmid (Self Registration & uses the same login as the NHSapp)
  • SystmOnline (Patients must contact the practice to register)

Please see the sections below for more information relating to the NHSapp/SystmOnline.

For more information on the Airmid App, please see this link:

Airmid Cares

What is SystmOnline/Airmid?

SystmOnline/Airmid is our online service system for your information, we use it in house to organise your medical information, but you can also use the service to manage your own care!

This system directly links into your records so you can:

  • Access your NHS Number
  • View your address as documented on your records
  • Request medication that is due and see your list of repeat medications including your pharmacy
  • Book an appointment with your registered GP
  • Cancel any appointments
  • View your appointment history
  • Update your records with your latest contact information
  • View your Summary Care Record
  • Complete patient questionnaires
  • Send non-urgent messages

If you would like to use SystmOnline to access our Online Services please contact us.

NHSapp

Please be aware that the NHSapp is a National Programme and if you have any questions, please visit this website rather than contacting the Surgery:

https://www.nhs.uk/apps-library/nhs-app/

If you sign up for the NHSapp, you do not need to sign up for SystmOnline through our Reception team.  Once you have signed up for the NHSapp, you can also use this to login to sign into the Airmid app which is an alternative app to SystmOnline provided by our system supplier. 

The NHSapp enables you to do the following:

  • Access your NHS Number
  • View your address as documented on your records
  • Request medication that is due and see your list of repeat medications including your pharmacy
  • Book an appointment with your registered GP
  • Cancel any appointments
  • View your appointment history
  • Update your records with your latest contact information
  • View your Summary Care Record
  • Send non-urgent messages
  • View your COVID pass

If the NHSapp requests the following, here if the information you require:

ODS code: J83042

Linkage Key (also known as "Passphrase"): You should have been provided this information when you registered for SystmOnline but please call 01249 444343 if you need this re-issued. Please ask our Reception team to send this to you if you do not have it.

If you need to change your name on our electronic records, please be aware that this can take up to 24-48 hours to update within the NHSapp.  If you are travelling abroad, please be aware that the NHSapp's COVID Passport information must match your travel Passport.  Please contact us if you need your name changed on your electronic records.  Please be aware that this can take up to 7 working days to be updated. Please email rowden.surgery@nhs.net with your requested changes.

Please be aware that if you have had more than 3 COVID vaccines, these will be displayed as boosters rather than 3rd or 4th COVID vaccines.  Unfortunately, this cannot be changed currently.

Our online appointment booking is temporarily disabled

Due to COVID-19 we have disabled the online booking for appointments, please phone our team on 01249 444343 to book an appointment.  Please be aware that you can still cancel appointments via SystmOnline.

How do I sign up for SystmOnline?

To request a login for SystmOnline, please enquire at reception. When requesting your login; we will ask you to complete a SystmOnline registration form and provide photo identification.

These photo identification examples are acceptable:

  1.  Driving Licence

  2.  Passport

  3.  Bus pass

  4.  Work identification

If you do not have photo identification, a birth certificate for a person under 14 would be acceptable. Please discuss with the reception team for other acceptable identification.

However, please feel free to send an email with all the details as listed in the form below. We can then print off your new login details for you to collect from reception; photo identification will also be required upon collection.  Please allow us 5 working days to process this request.

Please send SystmOnline registration requests to this email address: Rowden.surgery@nhs.net

Please note that you will need to apply for a login for each patient. 

Alternatively, you can sign up for the NHSapp without needing to contact us.  Please visit NHS App - NHS (www.nhs.uk) to sign up for this service.

Registration Form

Please note that you will need to apply for a login for each patient. Click on this link to download the registration form:

SystmOnline Registration Form.pdf

Proxy Access Request Form

We need an additional form to be completed by you if you are unable to collect the login yourself. Please use the additional form below to allow a representative to collect your SystmOnline login:

Proxy Access Consent Form.pdf

Once you have registered with the new system, SystmOnline, then please click on the icon below.

If you have any trouble with your login, there is a “I've Forgotten my Password” option available on the website. However, we cannot give passwords resets over the phone, we will ask you to confirm your details and we will send you the new password. This reset may take 2 working days to process if requested via email.

SystmOnline also provides an application which is available on both Apple and Android devices. There is a dedicated help file available if you have any questions with how to use SystmOnline.