Practice Survey Reporting

Patient Survey Results 2019

We're waiting on the results for our most recent survey with your feedback. we're excited to see what you had to say! 

Results will be posted here soon, but in the meantime why not give us some feedback ready for next year? 

Patient Survey 2016

 

In 2016 a national patient survey was carried out by Ipsos MORI. From this and your Friends and Family comments the practice crafted a to do list. we're proud to say we finished our list, and a lot more. 

We came out above the national average and the Wiltshire average in every category except getting through on the telephone to the practice. It was clear that this is where we needed to focus our efforts. This had been confirmed by several of your responses to the Friends and Family survey.

In 2016 we said "We have already rescheduled our staffing to add two receptionists to our phone answering team at peak periods. We are also doing everything we can to provide other means of contacting us. Many things can now be done on line: e.g. requesting a repeat prescription, making an appointment, requesting to see your notes, etc. We have, in the recent past added lines and put in a new and more flexible phone system. We are continuously working to further improve the situation and would welcome any suggestions you may be able to help us with to that end."

We're proud to say now that we are keeping our phone wait times lower than ever and all of our fabulous receptionists have had extra training, we usually have at least three receptionists answering the phones and we have now merged all of our phone lines (we no longer have a 'results line' for example) and every receptionist is at the ready to help. We're excited to see the difference this makes to our upcoming survey and we hope you will continue to help us improve.

 

We set out the results of the survey below. There are 56 practices in Wiltshire.

 

 

England

Wiltshire

Rowden

Rowden

Position in

Wiltshire

Wiltshire

Highest

Wiltshire

Lowest

Overall Patient Experience

85%

88%

94%

16th

100%

70%

Getting Through On Phone

70%

76%

61%

52nd

99%

29%

Helpfulness Of receptionist

87%

87%

88%

41st

100%

69%

Success in Making an Appointment

85%

89%

92%

41st

100%

75%

Convenience of that Appointment

92%

95%

98%

11th

100%

70%

Overall Experience of Making an Appointment

73%

77%

82%

22nd

99%

43%

How Long Do You Have To Wait To Be Seen

58%

60%

63%

26th

90%

21%

Do You Have Confidence & Trust In Your GP

92%

93%

97%

11th

100%

81%

Perception Of Care At Nurse Appointments

84%

88%

89%

27th

98%

71%

Satisfaction With Opening Hours

75%

78%

82%

14th

94%

55%



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website