Patient Survey Results 2019
We're waiting on the results for our most recent survey with your feedback. we're excited to see what you had to say!
Results will be posted here soon, but in the meantime why not give us some feedback ready for next year?
Patient Survey 2016
In 2016 a national patient survey was carried out by Ipsos MORI. From this and your Friends and Family comments the practice crafted a to do list. we're proud to say we finished our list, and a lot more.
We came out above the national average and the Wiltshire average in every category except getting through on the telephone to the practice. It was clear that this is where we needed to focus our efforts. This had been confirmed by several of your responses to the Friends and Family survey.
In 2016 we said "We have already rescheduled our staffing to add two receptionists to our phone answering team at peak periods. We are also doing everything we can to provide other means of contacting us. Many things can now be done on line: e.g. requesting a repeat prescription, making an appointment, requesting to see your notes, etc. We have, in the recent past added lines and put in a new and more flexible phone system. We are continuously working to further improve the situation and would welcome any suggestions you may be able to help us with to that end."
We're proud to say now that we are keeping our phone wait times lower than ever and all of our fabulous receptionists have had extra training, we usually have at least three receptionists answering the phones and we have now merged all of our phone lines (we no longer have a 'results line' for example) and every receptionist is at the ready to help. We're excited to see the difference this makes to our upcoming survey and we hope you will continue to help us improve.
We set out the results of the survey below. There are 56 practices in Wiltshire.
Overall Patient Experience
Getting Through On Phone
Helpfulness Of receptionist
Success in Making an Appointment
Convenience of that Appointment
Overall Experience of Making an Appointment
How Long Do You Have To Wait To Be Seen
Do You Have Confidence & Trust In Your GP
Perception Of Care At Nurse Appointments
Satisfaction With Opening Hours