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Latest News

Coronavirus (COVID-19)

The NHS are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on nhs.uk

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus

CatchItBinItKillIt

We're making some changes!

Rowden Surgery is undertaking building works from Monday 10th February 2020.
We're turning the old reception back office into two brand new clinical rooms and a new quiet room, we're building a brand new office space upstairs for the reception team and adding an elevator to improve our access.

We apologise for any noise, dust or other disruption caused by the construction and we thank you for your patience while we make our improvements.

SystmOnline

Shortly we will no longer be accepting prescription requests via email. Please register for SystmOnline for any online prescription requests. This is to ensure accuracy and safety when requesting a prescription. Should you have any difficulties in registering, please contact Reception who will be able to help you. 

Please click on the link below for more information about registering:

SystmOnline

For handy hints about using this service, please click here: SystmOnline Tips

To login, click on the SystmOnline icon below:

SystmOnline


Are you following us?

Don't forget to follow us on social media to keep up to date with more Rowden news!


DoctorLink

Rowden Medical Partnership would like to invite you register for our exciting new service - DoctorLink. 

DoctorLink helps you to access the right treatment faster, guiding you on a route to better health and wellbeing. If your condition is high risk, you will be prioritised to see your doctor the same day. Developed by doctors and covering 95% of all conditions, the symptom checker is a service you can trust to improve your health and wellbeing.

DoctorLink will direct you to the most appropriate care available. Registration is simple. Just click on the button below, it will only take a few minutes. Once registered, this tool will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us, emergency or self care. If your outcome indicates that an appointment is required with us, you can simply click on the "request appointment" button when offered. 

We are encouraging all patients to register. Those under the age of 16 are not able to register for DoctorLink themselves, however, a parent/guardian can log in to the service themselves and check the symptoms for the child. Children under the age of 3 should not be put through DoctorLink.

Register For DoctorLink

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If you are having problems signing in or using DoctorLink please contact the DoctorLink helpdesk using the details below:

0300 111 6433 or helpdesk@doctorlink.com

As this is a trial, we welcome any feedback whether good or bad. We look forward to hearing from you.

DoctorLink


Flu Appointments now available

It is that time of year again! We are offering Flu vaccinations for all eligible patients in the surgery this year. As last year, we will not be sending letter reminders out although we will be sending invites via text message, if you would like to take advantage of this please let us know your mobile number. We are also offering Nasal Flu for children. Please see this page for more information: Eligibility for Nasal Flu.

Please ring or pop into the surgery to make an appointment. There will be greater demand on the phone lines so please bear with us.

Please let us know if you have the Flu vaccination elsewhere or wish to decline this year so we can update your records.  You can either email on rowden.surgery@nhs.net or call on 01249 444343 to let us know the date and place of vaccination or that you wish to decline this vaccination.


Online Appointment Requests

We are now only taking online appointment requests via SystmOnline. To register for this service, please see this page for more information: SystmOnline


Parkrun Practice

We are proud to be a Parkrun Practice, find out how to become involved: https://www.parkrun.org.uk/chippenham  

Parkrun

Get Wiltshire Walking Newsletter


LTC Reviews

We are currently in the process of changing the way we invite patients in for Diabetes annual reviews.

These reviews are called LTC (Long Term Condition) reviews.  You will be invited via text message or letter to book an appointment in the HCA LTC clinic where your annual observations and investigations will be performed. These will then be reviewed by the diabetic specialist nurse who will advise you to either book a face to face or telephone appointment with them.

Please let us know your mobile number in order to receive the text invitations.


Annual HbA1c Reviews

We are now running a programme for patients with certain conditions to check their annual blood sugar levels (HbA1C) in order to monitor for Diabetes. If you have any of the following conditions, you will be invited in for an annual blood test:

Pre-Diabetes

Gestational Diabetes

Polycystic Ovaries Syndrome

Chronic Pancreatitis

Diabetes in remission


New diabetes wellbeing website for people in Wiltshire

Wiltshire Clinical Commissioning Group in conjunction with local GPs has developed a new website – www.diabeteswellbeing.org - specifically aimed at providing support and advice for 23,500 people currently living with Type 2 diabetes in Wiltshire.


Over the Counter Medication

The NHS are making some changes to the prescribing of over the counter medications – please see this attached leaflet for more information:

Leaflet


Fax Machine

Please be aware we no longer accept faxes, this is in line with NHS policy. Please email rowden.surgery@nhs.net for any queries. 


First Contact Physiotherapist Specialist Service

Do you have a sprain, strain, muscle pain, joint pain and stiffness or back pain? You could see a specialist physiotherapist instead of your GP. Ring the surgery as usual and ask about the service, you may need to describe the problem to ensure that the physiotherapist is the right person to see. 

Physiotherapy Poster


Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and some on Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.


Young People Friendly

We are pleased to have been awarded the Young People Friendly award from Wiltshire Council. This is a national quality mark demonstrating that we make every effort to ensure young people receive an accessible and supportive service. 


Missed GP Appointments

The cost of missed appointments

Forgetting to cancel your GP appointment if you no longer need it prevents someone else from being seen. To cancel an appointment, please use the following methods:

Telephone: 01249 444343 (option 3) 

E-mail: rowden.surgery@nhs.net

SystmOnline: Login and cancel via "Future Appointments" section.

Reception: Ask at Reception to book/cancel any appointments.

Please also let us know if any of your contact details change, please see this page for more information on how to update your details: 

Update contact details


Prescription Exemptions

Are you eligible for free prescriptions? Has your exemption certificate expired?

Please check the following document for more information.

Prescription Exemption Information


Record Sharing

We take your data protection very seriously at Rowden Surgery. Due to the recent information in the national press we felt it would be good to clarify the process for Record Sharing. Please see the document below and if you have any questions please contact us.

Record Sharing Information for Patients - FAQs


Friends and Family Feedback

Along with all other practices, we ask patients to give feedback on their experience in the surgery following each appointment.  To do this online, please follow the link below or fill out a card in the surgery.

Friends and Family 


CQC Report

The practice was inspected by the CQC team on the 29th September 2016.  The full report can be seen by clicking here.  We are proud to have achieved Outstanding status and we thank all the patients who were asked to comment or provide testimonials on our behalf. 

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