Latest News

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We have a brand new website coming soon! We're looking forward to unveiling our new webpage as an easier to see and navigate hub for everything Rowden! Watch this space... 

Flu Reminder Text

Unfortunately our Flu reminder text message mentioned the wrong date! Please ignore the January date referenced in the text message and refer to your original time and date of appointment. We apologise for any confusion, Thank you


Children and Cold Symptoms 

We know it can be confusing to know what to do now that children have returned to school. It is important that you are able to access the right support if your child becomes unwell and that schools are able to signpost parents and carers to the appropriate sources of help.

We as General Practitioners are unable to provide individual risk assessments, letters or notes that a child is Covid-19 free or provide evidence of a child that has been told to self-isolate. but  there's lots of information below about cold symptoms and what to do 

Children&Colds


Flu Vaccinations

Flu season is fast approaching and we wanted to clear up our plan to make it go as smoothly as possible!

We will initially be holding two Saturday clinics for patients available by invite only. You will be given a booking code within your invitation which will need to be quoted when booking the appointment. Further clinics will be made available at a later date.  

All under 18’s will be receiving live nasal flu vaccine unless previously agreed, these clinics will be mid-week and are available for booking for those with an invitation from the surgery.   

We will be asking all patients to wear face coverings and follow strict social distancing on the day. There will be clear direction that must be followed with a one way system in place, you will be directed to a specific door and clinic room, and will need to follow the arrows to exit through the back of the building. There will be staff on hand to help direct you! Your temperature will be taken on arrival and anyone with a raised temperature will be rebooked for a later date. Please don’t arrive too early to your appointment, around 10 minutes before is best. Please wear appropriate clothing for the weather as our waiting area will be outdoors. We will also be asking patients to leave promptly to ensure social distancing is taking place.

We ask that only the person receiving the vaccine attends where possible but we do understand if you need someone to help you, only one person booked will be allowed in the clinic room unless previously agreed. We will not be giving any other vaccinations or advice on the day and will be focusing on Flu only, please book an appointment if you will require further advice or another vaccination .

Parking for all patients on the day will be available at St Mary's Primary School opposite the surgery (please ensure you use the pedestrian crossing). The school has a one way parking system in place that must be followed. Parking outside the surgery will be for disabled patients only, please be considerate to your fellow patients and only park outside the surgery if you need to. Please be wary of pedestrians when parking.

Do not attend if you are allergic to any previous flu vaccine, or might have a reaction to any ingredient within the vaccine. Do not attend if you are showing any symptoms of COVID-19 (Fever, Cough, Change in taste or smell)  

Please email the surgery if you have any questions. Email us at: Rowden.surgery@nhs.net

NHS Flu Vaccine Information


Shared Administration

There have been huge changes in primary care and increasingly the best person for you to see may not be your own GP.  Local GP practices have joined together to form the Chippenham, Corsham and Box Primary Care Network (CCB PCN) and we are finding new ways to work more closely together. To enable us to work more closely together, we need to improve the way that we access our patients’ notes.  From September, we are adopting a process called “Shared Administration.”   Please click below for more information:

Click here for more information

Shared Administration: FAQs


Face Mask Exemptions

The Government now requires people to wear a facial covering on public transport and in stores. While the majority of people must abide by this, there are some who are exempt. Those exempt, or their carer should indicate the reason they are not wearing a face covering.

Due to Government advice, we will not be offering exemption letters to patients.  However, Exemption cards are available for those who would prefer some carry evidence with them: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

We recommend you check your journey before you travel to find out what is specifically needed for the provider and be aware of specific requirements for certain shops and establishments.

A face covering should cover your nose and mouth, and can be as simple as a scarf, cloth mask or bandana, many retail store now stock face masks.  


Shielding for the extremely vulnerable

The UK Government has set out a roadmap for the clinically extremely vulnerable on the future of the shielding programme. 

For now, the guidance remains the same – stay at home and only go outside to exercise or to spend time outdoors with a member of your household, or with one other person from another household if you live alone – but the guidance will change on 6 July and again on 1 August , based on clinical evidence.

Shielding and other advice to the clinically extremely vulnerable has been and remains advisory.

If you are in receipt of Government provided food boxes and medicine deliveries, you will continue to receive this support until the end of July.

Local councils and volunteers are also providing support to people who are shielding, to enable them to stay safely in their homes. The government is funding local councils to continue to provide these services to those who need them until the end of July. 

You can read more detail by clicking here


We've updated our Privacy Notice

In light of the changes due to COVID-19 we have revised our Patient Privacy Notice, we would be very thankful if you would take a moment to read the new policy. Click here to read the new policy and visit the Practice Policies page for more information


Organ donation is changing

Max and Keira’s Law – the Organ Donation (Deemed Consent) Act, has come into effect from 20/5/2020

Under the new law, all adults in England are automatically considered as having agreed to donate their own organs when they die unless they record a decision not to donate (known as ‘opting out’) or are in one of the excluded groups.

Those excluded will be people under 18, those who lack the mental capacity to understand the new arrangements and take the necessary action; people who have lived in England for less than 12 months; those who are not living here voluntarily and those who have nominated someone else to make the decision on their behalf.

In cases where the individual hasn’t expressed a decision, specialist nurses will support families to make a decision, based on what their loved ones would have wanted. If the decision is not to donate, this will be honoured and upheld.

For more information on the 'opt out' system in England please visit the NHS Blood and transplant dedicated page.

If you haven’t already, you can register your choice on the NHS Organ Donor Register. Whatever you decide, remember to let your family know.

organ


Please wear a facial covering if you come to visit us!

We are asking that all patients wear a face covering if you do need to visit us in the surgery. We are continuing to limit visitors and ask that (where possible) only the person with the appointment attend the surgery.

To further protect our staff, everybody working in the surgery will be wearing a mask from Monday 15/6/20.

Please don’t be alarmed – this is to protect them and you.

If you have trouble hearing please inform a member of staff and we will do our best to help.

facecovering


The compulsory wearing of face coverings on Public Transport

From 15 June 2020 the Government has introduced a mandatory requirement for people to wear a facial covering on Public Transport. This is intended to help prevent the spread of the COVID-19 virus.

While the vast majority of people must abide by this regulation, there are certain groups of people who are exempt from this. Those belonging to these groups, or their carer or guardian should be able to indicate the reason, if required, as to why they are not wearing a face covering. (Find out who is exempt here)

General practice is under considerable pressure as a direct result of the current challenges. We are faced with the need to deliver a service to patients at the same time as coping with the consequences of this virus.

There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions and as such we will not be offering exemption letters to patients.

Please understand that as a practice we must focus time and effort managing those who need help and not be diverted from this by unnecessary tasks

Our letter on this can be read here:

Face coverings on public transport

For further information on who is exempt and how to use public transport: Please click here


Weekly COVID-19 Column 

Rowden GP and North Wiltshire COVID-19 lead, Dr Nick Brown has been writing his opinion on COVID-19 topics and releasing them weekly in a personal opinion column.  You can read the articles by clicking here!


We’re excited to announce that we are officially accredited as an Armed Forces Veteran Friendly GP practice!

Being accredited by the Royal College of General Practitioners means that a practice can better identify and treat veterans, refer them, where appropriate, to dedicated NHS services (such as the Veterans’ Mental Health Transition, Intervention and Liaison service (TILS), the Veterans’ Mental Health Complex Treatment Service (CTS) and the Veterans Trauma Network) and capture better data to improve future health provision. It also means that the NHS is better able to meet the health commitments of the Armed Forces Covenant, which says the Armed Forces community, including veterans, should face no disadvantage in accessing health services and should receive priority care for military attributable conditions, subject to clinical need. 

A veteran is someone who has served in the British Armed Forces (Regular or Reserve) for at least one day. Veterans also include any member of the Merchant Marine who has served in a war zone. This includes crew from convoys in World War 2 and more recently in the Falklands conflict and Gulf Wars. 

About 18,000 service people move back into civilian life every year and whilst most of these individuals have similar levels of health to the general population, around 2,000 leave on medical grounds. The top reasons for medical discharge are for issues relating to back, knees, mental health and hearing.

If you are a veteran please let us know!

vetfriendly


Our Angelic Nursing Team 

Our wonderful nursing team have found a creative way to spend their lunch breaks, by making some fantastic music!

The team recorded their own version of Angels by Robbie Williams by rewriting some of the lyrics and recording it themselves on their phones during their breaks.

Originally intended as a morale boost it’s now turned into more of a thank you to all those that have helped us at Rowden, We’ve had so much support from people in the town with donations of countless webcams from the schools for our video consultations, clogs from Lidl, PPE from our builders and even handmade scrubs (That have since been dyed funky colours, my personal favourite being one of our doctors donning a full set of tie-dye scrubs)

Here is a link to the video: https://youtu.be/vp82Z6RqxDk

We're so proud of how our team continues to support the public and each other and hope you'll join us in celebrating them!

  


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Prescription Requests

We have been advised to only issue a 28 day supply of prescription items. This is so that Pharmacies do not run out of medications and to prevent stockpiling of medications.

 

Please register for SystmOnline so that you are able to manage your prescription ordering online.


Watch out for fake news!

We have received several requests for "Rescue Packs", Please be aware that these do not exist and are just a social media myth. we are also not offering inhalers to patients that don't have a current diagnosis of asthma or haven't needed an inhaler in several years, but we are always happy to advise if you need help managing your asthma.

For patients with severe asthma or Chronic obstructive pulmonary disease (COPD), it is always wise to have some “back up” antibiotics and steroids to hand in case of a bacterial infections. These patients should already have these, but if not then please let us know as soon as possible.


We're making some changes!

Rowden Surgery is undertaking building works from Monday 10th February 2020.
We're turning the old reception back office into two brand new clinical rooms and a new quiet room, we're building a brand new office space upstairs for the reception team and adding an elevator to improve our access.

We apologise for any noise, dust or other disruption caused by the construction and we thank you for your patience while we make our improvements.

SystmOnline

Shortly we will no longer be accepting prescription requests via email. Please register for SystmOnline for any online prescription requests. This is to ensure accuracy and safety when requesting a prescription. Should you have any difficulties in registering, please contact Reception who will be able to help you. 

Please click on the link below for more information about registering:

SystmOnline

For handy hints about using this service, please click here: SystmOnline Tips

To login, click on the SystmOnline icon below:

SystmOnline


Flu Appointments now available

It is that time of year again! We are offering Flu vaccinations for all eligible patients in the surgery this year. As last year, we will not be sending letter reminders out although we will be sending invites via text message, if you would like to take advantage of this please let us know your mobile number. We are also offering Nasal Flu for children. Please see this page for more information: Eligibility for Nasal Flu.

Please ring or pop into the surgery to make an appointment. There will be greater demand on the phone lines so please bear with us.

Please let us know if you have the Flu vaccination elsewhere or wish to decline this year so we can update your records.  You can either email on rowden.surgery@nhs.net or call on 01249 444343 to let us know the date and place of vaccination or that you wish to decline this vaccination.


Online Appointment Requests

We are now only taking online appointment requests via SystmOnline. To register for this service, please see this page for more information: SystmOnline


Parkrun Practice

We are proud to be a Parkrun Practice, find out how to become involved: https://www.parkrun.org.uk/chippenham  

Parkrun

Get Wiltshire Walking Newsletter


LTC Reviews

We are currently in the process of changing the way we invite patients in for Diabetes annual reviews.

These reviews are called LTC (Long Term Condition) reviews.  You will be invited via text message or letter to book an appointment in the HCA LTC clinic where your annual observations and investigations will be performed. These will then be reviewed by the diabetic specialist nurse who will advise you to either book a face to face or telephone appointment with them.

Please let us know your mobile number in order to receive the text invitations.


Annual HbA1c Reviews

We are now running a programme for patients with certain conditions to check their annual blood sugar levels (HbA1C) in order to monitor for Diabetes. If you have any of the following conditions, you will be invited in for an annual blood test:

Pre-Diabetes

Gestational Diabetes

Polycystic Ovaries Syndrome

Chronic Pancreatitis

Diabetes in remission


DoctorLink

Rowden Medical Partnership would like to invite you register for our exciting new service - DoctorLink. 

DoctorLink helps you to access the right treatment faster, guiding you on a route to better health and wellbeing. If your condition is high risk, you will be prioritised to see your doctor the same day. Developed by doctors and covering 95% of all conditions, the symptom checker is a service you can trust to improve your health and wellbeing.

DoctorLink will direct you to the most appropriate care available. Registration is simple. Just click on the button below, it will only take a few minutes. Once registered, this tool will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us, emergency or self care. If your outcome indicates that an appointment is required with us, you can simply click on the "request appointment" button when offered. 

We are encouraging all patients to register. Those under the age of 16 are not able to register for DoctorLink themselves, however, a parent/guardian can log in to the service themselves and check the symptoms for the child. Children under the age of 3 should not be put through DoctorLink.

Register For DoctorLink

APP-IOS.pngAPP-ANDROID.png

If you are having problems signing in or using DoctorLink please contact the DoctorLink helpdesk using the details below:

0300 111 6433 or helpdesk@doctorlink.com

As this is a trial, we welcome any feedback whether good or bad. We look forward to hearing from you.

DoctorLink


Older news


New diabetes wellbeing website for people in Wiltshire

Wiltshire Clinical Commissioning Group in conjunction with local GPs has developed a new website – www.diabeteswellbeing.org - specifically aimed at providing support and advice for 23,500 people currently living with Type 2 diabetes in Wiltshire.


Over the Counter Medication

The NHS are making some changes to the prescribing of over the counter medications – please see this attached leaflet for more information:

Leaflet


Fax Machine

Please be aware we no longer accept faxes, this is in line with NHS policy. Please email rowden.surgery@nhs.net for any queries. 


First Contact Physiotherapist Specialist Service

Do you have a sprain, strain, muscle pain, joint pain and stiffness or back pain? You could see a specialist physiotherapist instead of your GP. Ring the surgery as usual and ask about the service, you may need to describe the problem to ensure that the physiotherapist is the right person to see. 

Physiotherapy Poster


Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and some on Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.


Young People Friendly

We are pleased to have been awarded the Young People Friendly award from Wiltshire Council. This is a national quality mark demonstrating that we make every effort to ensure young people receive an accessible and supportive service. 


Missed GP Appointments

The cost of missed appointments

Forgetting to cancel your GP appointment if you no longer need it prevents someone else from being seen. To cancel an appointment, please use the following methods:

Telephone: 01249 444343 (option 3) 

E-mail: rowden.surgery@nhs.net

SystmOnline: Login and cancel via "Future Appointments" section.

Reception: Ask at Reception to book/cancel any appointments.

Please also let us know if any of your contact details change, please see this page for more information on how to update your details: 

Update contact details


Prescription Exemptions

Are you eligible for free prescriptions? Has your exemption certificate expired?

Please check the following document for more information.

Prescription Exemption Information


Record Sharing

We take your data protection very seriously at Rowden Surgery. Due to the recent information in the national press we felt it would be good to clarify the process for Record Sharing. Please see the document below and if you have any questions please contact us.

Record Sharing Information for Patients - FAQs


Friends and Family Feedback

Along with all other practices, we ask patients to give feedback on their experience in the surgery following each appointment.  To do this online, please follow the link below or fill out a card in the surgery.

Friends and Family 


CQC Report

The practice was inspected by the CQC team on the 29th September 2016.  The full report can be seen by clicking here.  We are proud to have achieved Outstanding status and we thank all the patients who were asked to comment or provide testimonials on our behalf. 

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