Weekly COVID-19 Column
Rowden GP and North Wiltshire COVID-19 lead, Dr Nick Brown has been writing his opinion on COVID-19 topics and releasing them weekly in a personal opinion column. You can read the articles by clicking here!
We’re excited to announce that we are officially accredited as an Armed Forces Veteran Friendly GP practice!
Being accredited by the Royal College of General Practitioners means that a practice can better identify and treat veterans, refer them, where appropriate, to dedicated NHS services (such as the Veterans’ Mental Health Transition, Intervention and Liaison service (TILS), the Veterans’ Mental Health Complex Treatment Service (CTS) and the Veterans Trauma Network) and capture better data to improve future health provision. It also means that the NHS is better able to meet the health commitments of the Armed Forces Covenant, which says the Armed Forces community, including veterans, should face no disadvantage in accessing health services and should receive priority care for military attributable conditions, subject to clinical need.
A veteran is someone who has served in the British Armed Forces (Regular or Reserve) for at least one day. Veterans also include any member of the Merchant Marine who has served in a war zone. This includes crew from convoys in World War 2 and more recently in the Falklands conflict and Gulf Wars.
About 18,000 service people move back into civilian life every year and whilst most of these individuals have similar levels of health to the general population, around 2,000 leave on medical grounds. The top reasons for medical discharge are for issues relating to back, knees, mental health and hearing.
If you are a veteran please let us know!
Our Angelic Nursing Team
Our wonderful nursing team have found a creative way to spend their lunch breaks, by making some fantastic music!
The team recorded their own version of Angels by Robbie Williams by rewriting some of the lyrics and recording it themselves on their phones during their breaks.
Originally intended as a morale boost it’s now turned into more of a thank you to all those that have helped us at Rowden, We’ve had so much support from people in the town with donations of countless webcams from the schools for our video consultations, clogs from Lidl, PPE from our builders and even handmade scrubs (That have since been dyed funky colours, my personal favourite being one of our doctors donning a full set of tie-dye scrubs)
Here is a link to the video: https://youtu.be/vp82Z6RqxDk
We're so proud of how our team continues to support the public and each other and hope you'll join us in celebrating them!
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Don't forget to follow us on social media to keep up to date with more Rowden news!
We have been advised to only issue a 28 day supply of prescription items. This is so that Pharmacies do not run out of medications and to prevent stockpiling of medications.
Please register for SystmOnline so that you are able to manage your prescription ordering online.
Watch out for fake news!
We have received several requests for "Rescue Packs", Please be aware that these do not exist and are just a social media myth. we are also not offering inhalers to patients that don't have a current diagnosis of asthma or haven't needed an inhaler in several years, but we are always happy to advise if you need help managing your asthma.
For patients with severe asthma or Chronic obstructive pulmonary disease (COPD), it is always wise to have some “back up” antibiotics and steroids to hand in case of a bacterial infections. These patients should already have these, but if not then please let us know as soon as possible.
We're making some changes!
Rowden Surgery is undertaking building works from Monday 10th February 2020.
We're turning the old reception back office into two brand new clinical rooms and a new quiet room, we're building a brand new office space upstairs for the reception team and adding an elevator to improve our access.
We apologise for any noise, dust or other disruption caused by the construction and we thank you for your patience while we make our improvements.
Shortly we will no longer be accepting prescription requests via email. Please register for SystmOnline for any online prescription requests. This is to ensure accuracy and safety when requesting a prescription. Should you have any difficulties in registering, please contact Reception who will be able to help you.
Please click on the link below for more information about registering:
For handy hints about using this service, please click here: SystmOnline Tips
To login, click on the SystmOnline icon below:
Flu Appointments now available
It is that time of year again! We are offering Flu vaccinations for all eligible patients in the surgery this year. As last year, we will not be sending letter reminders out although we will be sending invites via text message, if you would like to take advantage of this please let us know your mobile number. We are also offering Nasal Flu for children. Please see this page for more information: Eligibility for Nasal Flu.
Please ring or pop into the surgery to make an appointment. There will be greater demand on the phone lines so please bear with us.
Please let us know if you have the Flu vaccination elsewhere or wish to decline this year so we can update your records. You can either email on firstname.lastname@example.org or call on 01249 444343 to let us know the date and place of vaccination or that you wish to decline this vaccination.
Online Appointment Requests
We are now only taking online appointment requests via SystmOnline. To register for this service, please see this page for more information: SystmOnline
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We are currently in the process of changing the way we invite patients in for Diabetes annual reviews.
These reviews are called LTC (Long Term Condition) reviews. You will be invited via text message or letter to book an appointment in the HCA LTC clinic where your annual observations and investigations will be performed. These will then be reviewed by the diabetic specialist nurse who will advise you to either book a face to face or telephone appointment with them.
Please let us know your mobile number in order to receive the text invitations.
Annual HbA1c Reviews
We are now running a programme for patients with certain conditions to check their annual blood sugar levels (HbA1C) in order to monitor for Diabetes. If you have any of the following conditions, you will be invited in for an annual blood test:
Polycystic Ovaries Syndrome
Diabetes in remission
Rowden Medical Partnership would like to invite you register for our exciting new service - DoctorLink.
DoctorLink helps you to access the right treatment faster, guiding you on a route to better health and wellbeing. If your condition is high risk, you will be prioritised to see your doctor the same day. Developed by doctors and covering 95% of all conditions, the symptom checker is a service you can trust to improve your health and wellbeing.
DoctorLink will direct you to the most appropriate care available. Registration is simple. Just click on the button below, it will only take a few minutes. Once registered, this tool will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us, emergency or self care. If your outcome indicates that an appointment is required with us, you can simply click on the "request appointment" button when offered.
We are encouraging all patients to register. Those under the age of 16 are not able to register for DoctorLink themselves, however, a parent/guardian can log in to the service themselves and check the symptoms for the child. Children under the age of 3 should not be put through DoctorLink.
Register For DoctorLink
If you are having problems signing in or using DoctorLink please contact the DoctorLink helpdesk using the details below:
0300 111 6433 or email@example.com
As this is a trial, we welcome any feedback whether good or bad. We look forward to hearing from you.
New diabetes wellbeing website for people in Wiltshire
Wiltshire Clinical Commissioning Group in conjunction with local GPs has developed a new website – www.diabeteswellbeing.org - specifically aimed at providing support and advice for 23,500 people currently living with Type 2 diabetes in Wiltshire.
Over the Counter Medication
The NHS are making some changes to the prescribing of over the counter medications – please see this attached leaflet for more information:
Please be aware we no longer accept faxes, this is in line with NHS policy. Please email firstname.lastname@example.org for any queries.
First Contact Physiotherapist Specialist Service
Do you have a sprain, strain, muscle pain, joint pain and stiffness or back pain? You could see a specialist physiotherapist instead of your GP. Ring the surgery as usual and ask about the service, you may need to describe the problem to ensure that the physiotherapist is the right person to see.
Evening and Weekend Appointments Available Now
You can now access additional Primary Care Services in the evenings and at weekends.
Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and some on Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.
Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.
To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.
For more information, please contact your usual GP surgery.
Young People Friendly
We are pleased to have been awarded the Young People Friendly award from Wiltshire Council. This is a national quality mark demonstrating that we make every effort to ensure young people receive an accessible and supportive service.
Missed GP Appointments
The cost of missed appointments
Forgetting to cancel your GP appointment if you no longer need it prevents someone else from being seen. To cancel an appointment, please use the following methods:
Telephone: 01249 444343 (option 3)
SystmOnline: Login and cancel via "Future Appointments" section.
Reception: Ask at Reception to book/cancel any appointments.
Please also let us know if any of your contact details change, please see this page for more information on how to update your details:
Update contact details
Are you eligible for free prescriptions? Has your exemption certificate expired?
Please check the following document for more information.
Prescription Exemption Information
We take your data protection very seriously at Rowden Surgery. Due to the recent information in the national press we felt it would be good to clarify the process for Record Sharing. Please see the document below and if you have any questions please contact us.
Record Sharing Information for Patients - FAQs
Friends and Family Feedback
Along with all other practices, we ask patients to give feedback on their experience in the surgery following each appointment. To do this online, please follow the link below or fill out a card in the surgery.
Friends and Family
The practice was inspected by the CQC team on the 29th September 2016. The full report can be seen by clicking here. We are proud to have achieved Outstanding status and we thank all the patients who were asked to comment or provide testimonials on our behalf.