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Latest News

Prescription Requests

 

We have been advised to only issue a 28 day supply of prescription items. This is so that Pharmacies do not run out of medications and to prevent stockpiling of medications.

 

Please register for SystmOnline so that you are able to manage your prescription ordering online.

"Fake News" Alert

Please be aware that “Rescue Packs” as such do not exist - this is another social media myth. For patients with severe asthma or COPD, it is always wise that they have some “back up” antibiotics & steroids to hand just in case of a bacterial infective exacerbation. These patients should already have these, but if not then please let us know as soon as possible.

COVID-19 Inhalers

For our patients with a current diagnosis of asthma, carrying your reliever inhaler (usually blue, often Salbutamol) with you is very important. If you normally take an inhaled steroid (brown inhaler) please continue to use it regularly.

There is no evidence to restart this medication if you have not taken it in the last 12 months or more,  If you have any concerns please see https://www.asthma.org.uk/coronavirus#Advice

Pharmacies are working hard to ensure there are sufficient stocks of Salbutamol for those patients that need them for asthma right now.  If you have not previously had a diagnosis of asthma, or have not needed a reliever inhaler for several years then there is no reason to request one now, including potential Coronavirus infection.

All staff responsible for issuing prescriptions have been given this advice. 

Please do not contact the surgery for medication that is not currently necessary in order to ensure supplies are reserved for those that do need them.


COVID-19 Paracetamol

Paracetamol is a very useful pain-reliever offering some comfort for a wide range of conditions including headaches, general aches and pains, and reducing fever.  It does not change the progression of COVID-19.

Some people have been purchasing unnecessarily large amounts from retailers and local pharmacies. Pharmacies are working hard to maintain the supply for paracetamol, so that people who need it on a daily basis can still access it. Please continue to use the service as stocks will be replenished.

At the surgery we will only be able to issue prescriptions for small amounts of paracetamol if there is an ongoing clinical need. We cannot prescribe on a “just in case” basis.

Please do not buy more than you need and avoid contacting the surgery for medication that is not clinically necessary in order for us to reserve supply for those that do need them.


COVID-19 Isolation Notes

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
You can also use this service for someone else.

Coronavirus (COVID-19)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Our statement and guidance is available here

Stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back

OR

  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home. Testing for coronavirus is not needed if you're staying at home.

 Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

 Only call 111 if you cannot get help online.

 

How coronavirus is spread

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person. Similar viruses are spread in cough droplets, it's very unlikely it can be spread through things like packages or food.

 

How to avoid catching or spreading coronavirus

Do

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell

 Don't

  • do not touch your eyes, nose or mouth if your hands are not clean

Treatment for coronavirus

  • There is currently no specific treatment for coronavirus.
  • Antibiotics do not help, as they do not work against viruses.
  • Treatment aims to relieve the symptoms while your body fights the illness.
  • You'll need to stay in isolation, away from other people, until you have recovered.

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus

CatchItBinItKillIt

Technical Difficulties

Over the weekend we had a few issues with our online service that have now been rectified, we're sorry for the inconvenience, the service is now available as normal!

Appointment booking is not currently available through SystmOnline, if you need an appointment please phone the surgery for advice, we are currently experiencing longer call times and thank you for your patience

Technical Difficulties

We're making some changes!

Rowden Surgery is undertaking building works from Monday 10th February 2020.
We're turning the old reception back office into two brand new clinical rooms and a new quiet room, we're building a brand new office space upstairs for the reception team and adding an elevator to improve our access.

We apologise for any noise, dust or other disruption caused by the construction and we thank you for your patience while we make our improvements.

SystmOnline

Shortly we will no longer be accepting prescription requests via email. Please register for SystmOnline for any online prescription requests. This is to ensure accuracy and safety when requesting a prescription. Should you have any difficulties in registering, please contact Reception who will be able to help you. 

Please click on the link below for more information about registering:

SystmOnline

For handy hints about using this service, please click here: SystmOnline Tips

To login, click on the SystmOnline icon below:

SystmOnline


Are you following us?

Don't forget to follow us on social media to keep up to date with more Rowden news!


DoctorLink

Rowden Medical Partnership would like to invite you register for our exciting new service - DoctorLink. 

DoctorLink helps you to access the right treatment faster, guiding you on a route to better health and wellbeing. If your condition is high risk, you will be prioritised to see your doctor the same day. Developed by doctors and covering 95% of all conditions, the symptom checker is a service you can trust to improve your health and wellbeing.

DoctorLink will direct you to the most appropriate care available. Registration is simple. Just click on the button below, it will only take a few minutes. Once registered, this tool will ask you a number of questions to help identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us, emergency or self care. If your outcome indicates that an appointment is required with us, you can simply click on the "request appointment" button when offered. 

We are encouraging all patients to register. Those under the age of 16 are not able to register for DoctorLink themselves, however, a parent/guardian can log in to the service themselves and check the symptoms for the child. Children under the age of 3 should not be put through DoctorLink.

Register For DoctorLink

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If you are having problems signing in or using DoctorLink please contact the DoctorLink helpdesk using the details below:

0300 111 6433 or helpdesk@doctorlink.com

As this is a trial, we welcome any feedback whether good or bad. We look forward to hearing from you.

DoctorLink


Flu Appointments now available

It is that time of year again! We are offering Flu vaccinations for all eligible patients in the surgery this year. As last year, we will not be sending letter reminders out although we will be sending invites via text message, if you would like to take advantage of this please let us know your mobile number. We are also offering Nasal Flu for children. Please see this page for more information: Eligibility for Nasal Flu.

Please ring or pop into the surgery to make an appointment. There will be greater demand on the phone lines so please bear with us.

Please let us know if you have the Flu vaccination elsewhere or wish to decline this year so we can update your records.  You can either email on rowden.surgery@nhs.net or call on 01249 444343 to let us know the date and place of vaccination or that you wish to decline this vaccination.


Online Appointment Requests

We are now only taking online appointment requests via SystmOnline. To register for this service, please see this page for more information: SystmOnline


Parkrun Practice

We are proud to be a Parkrun Practice, find out how to become involved: https://www.parkrun.org.uk/chippenham  

Parkrun

Get Wiltshire Walking Newsletter


LTC Reviews

We are currently in the process of changing the way we invite patients in for Diabetes annual reviews.

These reviews are called LTC (Long Term Condition) reviews.  You will be invited via text message or letter to book an appointment in the HCA LTC clinic where your annual observations and investigations will be performed. These will then be reviewed by the diabetic specialist nurse who will advise you to either book a face to face or telephone appointment with them.

Please let us know your mobile number in order to receive the text invitations.


Annual HbA1c Reviews

We are now running a programme for patients with certain conditions to check their annual blood sugar levels (HbA1C) in order to monitor for Diabetes. If you have any of the following conditions, you will be invited in for an annual blood test:

Pre-Diabetes

Gestational Diabetes

Polycystic Ovaries Syndrome

Chronic Pancreatitis

Diabetes in remission


New diabetes wellbeing website for people in Wiltshire

Wiltshire Clinical Commissioning Group in conjunction with local GPs has developed a new website – www.diabeteswellbeing.org - specifically aimed at providing support and advice for 23,500 people currently living with Type 2 diabetes in Wiltshire.


Over the Counter Medication

The NHS are making some changes to the prescribing of over the counter medications – please see this attached leaflet for more information:

Leaflet


Fax Machine

Please be aware we no longer accept faxes, this is in line with NHS policy. Please email rowden.surgery@nhs.net for any queries. 


First Contact Physiotherapist Specialist Service

Do you have a sprain, strain, muscle pain, joint pain and stiffness or back pain? You could see a specialist physiotherapist instead of your GP. Ring the surgery as usual and ask about the service, you may need to describe the problem to ensure that the physiotherapist is the right person to see. 

Physiotherapy Poster


Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and some on Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.


Young People Friendly

We are pleased to have been awarded the Young People Friendly award from Wiltshire Council. This is a national quality mark demonstrating that we make every effort to ensure young people receive an accessible and supportive service. 


Missed GP Appointments

The cost of missed appointments

Forgetting to cancel your GP appointment if you no longer need it prevents someone else from being seen. To cancel an appointment, please use the following methods:

Telephone: 01249 444343 (option 3) 

E-mail: rowden.surgery@nhs.net

SystmOnline: Login and cancel via "Future Appointments" section.

Reception: Ask at Reception to book/cancel any appointments.

Please also let us know if any of your contact details change, please see this page for more information on how to update your details: 

Update contact details


Prescription Exemptions

Are you eligible for free prescriptions? Has your exemption certificate expired?

Please check the following document for more information.

Prescription Exemption Information


Record Sharing

We take your data protection very seriously at Rowden Surgery. Due to the recent information in the national press we felt it would be good to clarify the process for Record Sharing. Please see the document below and if you have any questions please contact us.

Record Sharing Information for Patients - FAQs


Friends and Family Feedback

Along with all other practices, we ask patients to give feedback on their experience in the surgery following each appointment.  To do this online, please follow the link below or fill out a card in the surgery.

Friends and Family 


CQC Report

The practice was inspected by the CQC team on the 29th September 2016.  The full report can be seen by clicking here.  We are proud to have achieved Outstanding status and we thank all the patients who were asked to comment or provide testimonials on our behalf. 

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