Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- Please phone us on 01249 444343, Monday to Friday from 8am to 6.30pm
– This phone line can be very busy during peak times but we will get to you as soon as a team member is available. - – Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
The duty doctor changes every day, we cannot always give you the choice of male or female doctors. However, we are always happy to provide a chaperone when requested.
SystmOnline
Routine appointments
Please note: our surgery doesn’t regularly release appointments for booking at any specific times.
To request a routine appointment in the next 7 days:
- use your NHS account (through the NHS website or NHS app) to book a GP telephone appointment
- phone us on 01249 444343, Monday to Friday from 8am to 6.30pm
– This phone line can be very busy during peak times but we will get to you as soon as a team member is available. - visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone or video call can be more flexible and often means you get help sooner.
Please be aware that Blood tests should only be booked if requested by a GP, Nurse or Hospital clinician.
For all clinics and appointments (aside from GP telephone appointments) we are able to send text or email invitations to our patients with directly bookable links included. This is to avoid any appointments being booked into the incorrect clinics. We also use these links for patients who need regular blood tests, annual reviews and various other health promotion clinics. If you wish to check with us if the link is legitimate, please send us an example and we can confirm this for you.
Cancelling or changing an appointment
It is important that you inform the Surgery if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
If you fail to notify the Surgery that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the patient list.
Please provide at least 2 hours notice to any appointment cancellations.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01249 444343, Monday to Friday from 8am to 6.30pm
- call our 24 hour answering machine on 01249 460641
- using the cancellation link in your appointment reminder text message
- drop into the Reception desk and ask one of the Reception team to cancel your appointment
- use your appointment invitation link to cancel or cancel & re-book
- post a note stating you wish to cancel an appointment through the Surgery mailbox with your Name, Date of Birth and Postal Address
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Evening and Weekend Appointments Available Now
You can now access additional Primary Care Services in the evenings and at weekends.
Extended access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Saturday. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.
Appointment types will vary – some being face-to-face, some on the phone – and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.
To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.
For more information, please contact your usual GP surgery.
If you have an appointment in these additional hours, please be aware that the surgery doors are locked for security – ring the doorbell and wait for a receptionist to attend.
Patient Transport
Please book your transport as follows:
- If it is your first outpatient appointment at a particular clinic please telephone the Patient Transport Team on 01249 813604 between 8am and 5pm Monday to Friday.
- If it is for a follow-up appointment or you are being admitted please contact the relevant department at the hospital or treatment centre.
Please note that at least 48 hours notice (excluding Saturdays or Sundays) is required for your transport. Not all patients qualify for patient transport and the Practice can advise on the local transport services available.