Appointments System

You can phone in for an appointment between 08:00 and 18:30 on 01249 444343. We have regular routine appointments that can be booked up to 4-6 weeks in advance. Our surgery doesn’t regularly release appointments for booking at any specific times.  If you need to cancel your appointment, please be aware that we have a 24 hour answer machine, please call 01249 460641. Alternatively, you can cancel your appointments through the SystmOnline/Airmid or the NHSapp.

This phone line can be very busy during peak times but we will get to you as soon as a team member is available.

If needed we can offer urgent on the day appointments, after speaking with Reception, you will be triaged by a clinically trained member of staff who will either offer advice or allocate an appropriate appointment with the duty nurse, your own doctor or the duty doctor as required.

The duty doctor changes every day, we cannot always give you the choice of male or female doctors.  However, we are always happy to provide a chaparone when requested.   

Please be aware that Blood tests should only be booked if requested by a GP, Nurse or Hospital clinician.

Book Appointments Online

We now have GP telephone appointments available to book online with your registered GP. This can be booked via the NHSapp, SystmOnline or Airmid.

For all other clinics and appointments we are able to send text or email invitations to our patients with directly bookable links included.  This is to avoid any appointments being booked into the incorrect clinics.  We also use these links for patients who need regular blood tests, annual reviews and various other health promotion clinics.  If you wish to check with us if the link is legitimate, please send us an example and we can confirm this for you.



Not Registered for Online Services?

Patient Transport

Please book your transport as follows:

  • If it is your first outpatient appointment at a particular clinic please telephone the Patient Transport Team on 01249 813604 between 8am and 5pm Monday to Friday.
  • If it is for a follow-up appointment or you are being admitted please contact the relevant department at the hospital or treatment centre.

Please note that at least 48 hours notice (excluding Saturdays or Sundays) is required for your transport. Not all patients qualify for patient transport and the Practice can advise on the local transport services available.

Cancel an Appointment

It is important that you inform the Surgery if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Surgery that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the patient list.

Please provide at least 2 hours notice to any appointment cancellations.

You can cancel your appointments through the following options:

  • Call on 01249 444343
  • Reply to any appointment reminders or confirmations
  • Login to SystmOnline and navigate to the Appointments section
  • Send an email to
  • Drop into the Reception desk and ask one of the Reception team to cancel your appointment
  • Post a note stating you wish to cancel an appointment through the Surgery mailbox with your Name, Date of Birth and Postal Address
  • Login to the NHSapp (if you have already registered for this service) and navigate to the Appointments section.


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments. You will be asked to confirm the preferred contact telephone number when you book any appointments.

Please remember to update your contact details with us when you change postal address, telephone numbers and email addresses.


Opening Times

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GP Training

The practice has been an accredited training centre since 2005, with Dr Brown, Dr Durrant and Dr Waters as our registered GP trainers.

Being a training practice involves the training of clinicians at a variety of levels, from medical students, still at university, to newly qualified doctors undertaking their foundation years and registrars moving towards qualification as General Practitioners.

The length of time a trainee would be with the practice depends upon their stage of training. Medical students are generally with us for a few weeks, whilst registrars may be at the surgery for up to a year.

Newly qualified doctors and registrars hold their own clinics, under the supervision of Dr Brown, Dr Durrant and Dr Waters whereas medical students assist the doctor during your consultation. This is tremendous experience for medical students; however, if you do not wish to have a student present during your consultation, please inform the reception staff prior to seeing your doctor.