Alert: Christmas Period

Over the Christmas period, we will not be booking routine GP appointments between the 24th December-2nd January. However, any pre-booked appointments will go ahead as planned, and you can still book routine GP appointments from the 5th January.
 
We would like to inform our patients that the surgery will be operating with a limited number of staff on Wednesday 24th December between 12:30pm-2:00pm for essential staff training. Please bear with us during this time. For urgent advice during this time, please call 111 or 999. We appreciate your understanding and patience. 

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SystmConnect

Did you know you can use SystmConnect to make requests such as prescriptions, sick notes, test results and more? See our Online Services page for more information.

Evening and Weekend Appointments
You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend.

These appointments are available 18:30-20:00 Monday-Friday, and some on Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary – some being face-to-face, some on the phone – and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

If you have an appointment in these additional hours, please be aware that the surgery doors are locked for security – ring the doorbell and wait for a receptionist to attend.

111 is the NHS non-emergency number.

It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Non-urgent advice: Modern general practice with traditional values

Rowden Medical Partnership was established in 1830 at the Corner House in the Market Place in Chippenham and nearly 200 years later seven partners and ten salaried GPs work from the purpose-built premises forming Rowden Surgery.

We look after over 19,600 patients within our catchment area and we pride ourselves on our doctor/patient relationships and inclusivity. We have fought very hard to maintain our Personal List system. This means that every patient and family, has a named doctor from the moment of their registration who is responsible for co-ordinating their care.  We believe that continuity of a doctor is key to good practice and delivering a high quality personal consultation remains the cornerstone of our care.

Rowden Surgery lies adjacent to Chippenham Community Hospital and provides an attractive and effective  environment for patients and staff. All facilities for our patients are at ground level with easy access including a disability friendly car park.

What to expect from your GP Practice
This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). See this page for more information: https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

Rowden’s Monthly Statistics – October 2025

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Patients use the NHS app
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Patients did not attend an appointment
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Appointments cancelled via NHS App
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Incoming calls answered
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Average time to answer calls

To cancel an appointment, see our Appointments page for more information.

To sign up for the NHS app see our Online Services page.

Online Services

You can use online services such as the NHS App and SystmOnline, to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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Patient Participation Group

Our PPG is a group of volunteer patients with a special interest in the surgery. We hope to give our members the opportunity to, where possible, share decision-making, help us form crucial plans, assist in our growth as a GP Surgery as well as being an advocate and representitive for patient preferences or sometimes even acting as an advocate for the surgery when appropriate. 

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