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News

Surgery

Staff Training

The surgery will be closed between 12:30pm-2:00pm on Wednesday 17th October 2018 for staff training.

Evening and Weekend Appointments Available Now

You can now access additional Primary Care Services in the evenings and at weekends.

Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and some on Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.

Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant. We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.

To book such an appointment, contact your local Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.

For more information, please contact your usual GP surgery.

Flu Vaccination clinics are now available to book

Saturday clinic on October 6th, we have other clinics available before then.

Our summer is coming to an end and our thoughts have turned to offering flu immunisations to our 6000 (or so) eligible patients. The supply of vaccines this year has been affected by supply/manufacturer issues: the vaccine for people aged under 65 will be arriving in time for the Saturday Flu clinic. We have limited supplies of the vaccine for the over 65's initially - please book early, we will definitely have enough for the Saturday flu clinic. See you there - check if you are eligible here

Carers Award

Our Carers leads attended an awards ceremony recently to pick up our Gold Award - a council award recognising the work we do for our carers out there. Do you look after someone? Come and have a look at our carers board (pictured) to see what we offer.

Carers

RIP Elaine

We are mourning the loss of one of our longest serving members of staff - Elaine. Many of you will have come across Elaine in the last 24 years and she will be sorely missed. Some of our staff will be doing the Dorothy House Moonlight Walk in Elaine's memory - a superb event for a great cause Moonlight Walk - official site

Elaine

New Phone System Week Beginning 16th July

UPDATE: The new system has been installed, we have been ironing out some bugs over the last week but think we have got it running smoothly now. We hope you find the new system, including the queuing, is an improvement.

We are delighted to inform you that we are having a new phone system installed.  The new system will include a call queuing facility where you will be able to hear what position you are in the queue.  There will also be a single number to access the surgery - 01249 444343 (the old numbers will still work temporarily). The new system will record all calls in and out of the surgery for training & quality purposes. There may be some disruption during the changeover week and particularly on Tuesday 17th, when we may be unable to receive calls for 1 - 2 hours, we apologise for any inconvenience caused. We will update this message with more details when known.

Carers Week - 11th June

Carers Week is an annual campaign to celebrate and recognise the 6.5 million people in the UK who care (unpaid) for family or friends who have a disability, illness or who need support in later life. Please see the leaflet below for more information. 

Carers Week Leaflet

Please also see this useful link: https://www.yourcareyoursupportwiltshire.org.uk/home 

Have you had 2 x MMR vaccinations?

There is an outbreak of Measles in Europe and consequently there is also a sharp rise of cases in the UK. We are contacting all 16-29 year olds who do not appear to have had 2 x MMR (measles, mumps and rubella) vaccinations. Please contact the surgery to make an appointment to have this important free vaccination. If you are over 29 and not had 2 x MMR vaccinations you can contact us to get the free vaccination too. If you were born before 1970 you may well have immunity due to exposure to measles. More information is on this NHS website:

https://www.nhs.uk/conditions/vaccinations/measles-outbreak-advice/

It's that time of year again!

Hayfever season has started, please consider ordering your repeat prescriptions early.  You can send these requests via email to rowden.surgery@nhs.net. This is a very useful website for hints and tips for dealing with Hayfever:

NHS Choices Hayfever Information

Young People Friendly

We are pleased to have been awarded the Young People Friendly award from Wiltshire Council. This is a national quality mark demonstrating that we make every effort to ensure young people receive an accessible and supportive service. 

Survey

The NHS in the South West is seeking your views on how we can provide fair access to NHS funded patient transport, please take a few minutes to complete this survey: 

NHS funded patient transport survey

Missed GP Appointments

The cost of missed appointments

Forgetting to cancel your GP appointment if you no longer need it prevents someone else from being seen. To cancel an appointment, please use the following methods:

Telephone: 01249 460641 (24/7 answer machine)

E-mail: rowden.surgery@nhs.net

SystmOnline: Login and cancel via "Future Appointments" section.

Reception: Ask at Reception to book/cancel any appointments.

Please also let us know if any of your contact details change, please see this page for more information on how to update your details: 

Update contact details

Prescription Exemptions 

Are you eligible for free prescriptions? Has your exemption certificate expired?

Please check the following document for more information.

Prescription Exemption Information

KidsJabs - Promoting Childhood Vaccinations

#KidsJabs

Childhood vaccinations cover the range of vaccinations delivered from at around 8 weeks old up to when a child first goes to school at 5 years old.

There are three good reasons to have your child vaccinated:

  • Vaccinations are quick, safe and extremely effective
  • Once your child has been vaccinated against a disease, their body can fight it off better
  • If a child isn’t vaccinated, they’re at higher risk of catching – and becoming very ill from – the illness

For more information, click on the image above to view the information video.

Do you have Diabetes?

Rowden Surgery is taking part in the National Diabetes Audit (NDA). The NDA checks to see whether people with diabetes are getting good care. There are very strict rules about how your information is used and stored.

There is a patient information leaflet available here: Diabetes Audit Leaflet and for more detailed information you can look at the main website here: National Diabetes Audit. If you do not wish to be included in the audit please let the surgery know.

Welcome to our new look website

We hope you like the new look! The changes are mainly cosmetic to make our website more mobile friendly.  If you are looking for the SystmOnline link it is now within the "Online Services" tab across the top of this page. 

Record Sharing

We take your data protection very seriously at Rowden Surgery. Due to the recent information in the national press we felt it would be good to clarify the process for Record Sharing. Please see the document below and if you have any questions please contact us.

Record Sharing Information for Patients - FAQs

Friends and Family Feedback

Along with all other practices, we ask patients to give feedback on their experience in the surgery following each appointment.  To do this online, please follow the link below or fill out a card in the surgery.

Friends and Family 

CQC Report

The practice was inspected by the CQC team on the 29th September 2016.  The full report can be seen by clicking here.  We are proud to have achieved Outstanding status and we thank all the patients who were asked to comment or provide testimonials on our behalf. 

Cancellations

There has been a recent survey across Wiltshire looking at the number of patient who did not attend their pre-booked appointments.  Astonishingly, this totalled 15,500 in three months across Wiltshire GP Practices.

The effect of this is that it takes longer for you to get an appointment with your Doctor. 

We have a cancellation line which is available 24/7 (Answering Machine).  The number is 01249 460641. You can also cancel via email to rowden.surgery@nhs.net or SystmOnline.  

This is the equivalent of 516 days of general practitioner time was lost during July –September 2016 because more than 15,500 GP, nurse and healthcare assistant appointments were missed across Wiltshire’s 55 GP Practices.

SystmOnline

Please be aware that you are now able to use a different way to order prescriptions and book/cancel appointments online.   Please click on the link below for more information about registering:

SystmOnline

If you have already registered for this service, please click on the SystmOnline image at the top of the page to order your repeat medication or book a GP appointment. For handy hints about using this service, please see the "SystmOnline Tips" section on the right hand side of this page.

If you have not registered for SystmOnline, you can still email us at rowden.surgery@nhs.net for any prescription requests or queries.

Who Should I call?

Please see guide below on who to call when you need medical advice.

Who Should I call.pdf

 

Our main contact email address is: rowden.surgery@nhs.net

For additional bulletins, please follow this link:

Recent Bulletins

Gareth O'Neill [Practice Manager]


 

ABOUT THE PRACTICE

The practice was established in 1830 at the Corner House in the Market Place in Chippenham and approaching 200 years later seven doctors work in partnership from the purpose-built premises forming Rowden Medical Partnership.

Rowden Surgery lies adjacent to Chippenham Community Hospital and provides an attractive and functional environment for patients and staff. All facilities for our patients are at ground level with easy access, particularly benefiting the elderly, infirm, those in wheelchairs and those with pushchairs.

At Rowden Surgery, we have greatly valued the doctor/patient relationship and we have fought very hard to maintain our "personal list" system.  This means that every patient has a named doctor from the moment of registration who is responsible for co-ordinating their care.  We believe that continuity of doctor is more important than continuity of record and that delivering a high quality personal consultation remains the cornerstone of modern day general practice.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

When the surgery is closed

If you require urgent medical assistance which cannot wait until the surgery re-opens, please call the NHS 111 service.  All calls are free from both landlines and mobiles.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Please allow a week for your prescription if you are collecting from a pharmacy. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Please come to see us and fill in our registration forms. Find out more

(Site updated 16/10/2018)
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